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Frequently Asked Questions
Find answers to common questions about our home essentials
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and times vary by location.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your candles and fragrances non-toxic?
Yes, all Big Night home fragrances are crafted with clean-burning wax blends and phthalate-free oils.
Can I modify or cancel my order after it's placed?
Orders are processed quickly, but we offer a 1-hour window for modifications or cancellations via our support team.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes available for selection at checkout.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.